Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work
Glean's Work AI Index 2026 survey of 6,000 workers reveals a stark disconnect: while 87% use AI and report saving 13 hours weekly, only 13% see their organization performing significantly better. The gap stems from "bot sitting" (6.4 hours of weekly hidden labor to manage AI) and "bot shit" (69% admit shipping unvetted AI outputs they cannot defend), which erode productivity gains and work quality.